Product & Delivery Coordination
Align roadmaps and priorities, track dependencies and milestones, coordinate delivery cycles, and keep product, engineering, and stakeholders aligned.
Independent SaaS project management
Independent SaaS Project Manager for Coordinated Growth
I help SaaS companies coordinate product work, customer delivery, growth operations, reporting, and cross-functional teams into one clear system of ownership, priorities, and follow-through.
Top Rated Plus
Upwork status
100%
Job Success Score
255%
Increase in qualified leads
50+
Completed projects
What I manage
The operating layer between strategy and execution
SaaS delivery crosses product, engineering, sales, marketing, implementation, customer success, operations, and leadership. I connect those functions through clear priorities, ownership, communication, and shared delivery outcomes.
Client Implementations
Coordinate customer kickoffs, requirements, internal handoffs, onboarding, configuration, risks, status updates, and acceptance through go-live.
SaaS Operations
Design workflows, SOPs, ownership models, escalation paths, dashboards, and operating cadences that make recurring SaaS work easier to manage and scale.
Growth & Campaign Execution
Coordinate campaign calendars, owners, dependencies, launch timelines, reporting, and cross-functional execution with clear visibility into performance.
Customer Success Coordination
Track customer health, commitments, escalations, feedback loops, renewal dependencies, and the internal follow-through required to keep customer-facing work on track.
Risk & Scope Control
Track risks and blocked work, document decisions, assess change impact, resolve competing priorities, and maintain realistic delivery forecasts.
Reporting & Executive Visibility
Turn KPIs, milestones, risks, blockers, and delivery health into concise status reports and decision-ready updates for leadership.
Cross-Functional Leadership
Align founders, product and engineering teams, sales, marketing, operations, and customer-facing teams around shared priorities, ownership, and delivery commitments.
Relevant SaaS results
Stronger systems create stronger commercial outcomes
255%
AI SaaS Operations
Increase in Qualified Leads
Redesigned internal operating processes for an AI outreach platform, improving campaign ownership, tracking, reporting, and coordination across teams. The new operating structure contributed to a 255% increase in qualified leads.
- New KPI and performance tracking systems
- Clearer campaign ownership and accountability
- More consistent cross-functional execution
40%
Delivery Operations
Improvement in Project Timelines
Designed and implemented an Asana-based project management system for a growing agency, clarifying workflows, ownership, delivery standards, and client visibility while improving project timelines by 40%.
- Standardized project workflows and delivery standards
- Clearer ownership and accountability
- Stronger client and leadership visibility
3 Brands
Business Operations
Operational Frameworks Built Across Three Brands
Coordinated website launches, designers, business setup, documentation, priorities, and changing requirements across three related brands, creating clearer operating structure across multiple initiatives.
- Two websites launched from scratch
- SOPs and project trackers created
- Design bottlenecks identified and actively managed
How I stabilize SaaS execution
A practical operating model for growing teams
Map the Business Flow
Understand how product delivery, client commitments, growth activities, and internal operations depend on one another before changing the workflow.
Clarify Ownership
Establish who decides, who delivers, who approves, who must be informed, and when escalation is required.
Create One Operating Cadence
Connect priorities, meetings, status reporting, dashboards, and project tools into one consistent rhythm so teams know what matters, what changed, and what happens next.
Manage Tradeoffs Visibly
Make scope, capacity, timing, risk, and commercial impact explicit before decisions turn into missed commitments or surprises.
Turn Repeated Work into Systems
Standardize successful processes, document what works, automate where useful, and reduce dependence on individual memory or tribal knowledge.
Close the Feedback Loop
Feed customer outcomes, operational data, performance signals, and team lessons back into planning and prioritization so each delivery cycle improves the next.
Client feedback
Trusted inside fast-moving SaaS environments
“His impeccable organizational skills were evident in the seamless management of our campaign schedule. The campaigns rolled out like clockwork and potential hurdles were proactively addressed.”
“We initially hired Eli as a message editor for our AI. Eli did a terrific job and is now managing a full team of editors. We would love to move with Eli toward a CSM management role.”
“Eli is an extremely talented individual. He went from zero knowledge to being the knowledge specialist at our company. I highly recommend Eli for his strong work ethic, honesty, and affable nature.”
Tools and environments
Comfortable across product, operations, CRM, and delivery systems
The tool should support the process, not become the process. I adapt the operating model to the company’s actual needs.
Jira
Asana
Monday.com
Slack
Salesforce
HubSpot
NetSuite
Odoo
QuickBooks
APIs
AWS
SQL
Dashboards
SOPs
Customer Success
Agile Delivery
Frequently asked questions
Before we work together
Can you work across product and operations?
Yes. My SaaS work often requires coordination across product delivery, internal operations, customer commitments, growth initiatives, reporting, and customer-facing teams.
Can you help when the founder is managing everything?
Yes. I can take ownership of the delivery layer, create visibility, establish clear ownership and operating rhythms, and reduce the amount of day-to-day project coordination that depends directly on the founder.
Do you manage client implementations?
Yes. I can coordinate kickoff, requirements, internal handoffs, configuration dependencies, stakeholder communication, risks, acceptance, and launch readiness through go-live.
Can you improve an existing project-management system?
Yes. I can audit the current workflow, remove unnecessary complexity, clarify task and ownership standards, improve dashboards and reporting, and create a more usable operating cadence.
Can we hire you through Upwork?
Yes. I am available for both direct engagements and Upwork contracts. My Upwork profile is Top Rated Plus with a 100% Job Success Score.
Create stronger operating leverage
Your SaaS team should not need more chaos to create more growth
Share the current delivery problem, the teams involved, and what needs to improve. I’ll help create the structure required to move the work forward.
Available for 1099 contract and Upwork engagements only — not eligible for W-2 employment in the U.S.
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