Product & Delivery Coordination
Align roadmaps and priorities, track dependencies and milestones, coordinate delivery cycles, and keep product, engineering, and stakeholders aligned.
Freelance SaaS project management
Freelance SaaS Project Manager for Coordinated Growth
I help SaaS companies coordinate product work, customer delivery, growth operations, reporting, and cross-functional teams into one clear system of ownership, priorities, and follow-through.
Top Rated Plus
Upwork status
100%
Job Success Score
255%
Increase in qualified leads
50+
Completed projects
What I manage
The operating layer between strategy and execution
SaaS delivery crosses product, engineering, sales, marketing, implementation, customer success, operations, and leadership. I connect those functions through clear priorities, ownership, communication, and shared delivery outcomes.
Client Implementations
Coordinate customer kickoffs, requirements, internal handoffs, onboarding, configuration, risks, status updates, and acceptance through go-live.
SaaS Operations
Design workflows, SOPs, ownership models, escalation paths, dashboards, and operating cadences that make recurring SaaS work easier to manage and scale.
Growth & Campaign Execution
Campaign calendars, dependencies, reporting, team coordination, and performance visibility.
Customer Success Coordination
Client health, commitments, escalations, feedback loops, renewals, and internal follow-through.
Risk & Scope Control
Decision logs, change impact, blocked work, competing priorities, and realistic delivery forecasts.
Reporting & Executive Visibility
KPIs, concise status reports, decision-ready summaries, and transparent delivery confidence.
Cross-Functional Leadership
Coordination across founders, developers, sales, marketing, operations, and client-facing teams.
Relevant SaaS results
Stronger systems create stronger commercial outcomes
255%
AI SaaS operations
Increase in qualified leads
Redesigned internal operating processes for an AI outreach platform, improving tracking, accountability, reporting, and coordination across teams.
- New KPI and tracking systems
- Clearer campaign ownership
- More consistent cross-functional execution
40%
Delivery operations
Improvement in project timelines
Built a structured Asana operating system for a growing agency, clarifying workflows, ownership, delivery standards, and client visibility.
- Standardized project workflows
- Improved accountability
- Stronger leadership visibility
3×
Business operations
Operational frameworks built across three brands
Coordinated websites, designers, business setup, documentation, priorities, and changing requirements across multiple related initiatives.
- Two websites launched
- SOPs and trackers created
- Design bottlenecks actively managed
How I stabilize SaaS execution
A practical operating model for growing teams
Map the business flow
Understand how product work, clients, revenue activities, and internal operations depend on one another.
Clarify ownership
Define who decides, who delivers, who approves, who must be informed, and when escalation is required.
Create one operating cadence
Connect priorities, meetings, status reporting, dashboards, and project tools into one consistent rhythm.
Manage tradeoffs visibly
Make scope, capacity, timing, risk, and commercial impact explicit before commitments become surprises.
Turn repeated work into systems
Document successful processes, automate where useful, and reduce dependence on individual memory.
Close the feedback loop
Connect client outcomes, operational data, and team lessons back into planning and prioritization.
Client feedback
Trusted inside fast-moving SaaS environments
“His impeccable organizational skills were evident in the seamless management of our campaign schedule. The campaigns rolled out like clockwork and potential hurdles were proactively addressed.”
“We initially hired Eli as a message editor for our AI. Eli did a terrific job and is now managing a full team of editors. We would love to move with Eli toward a CSM management role.”
“Eli is an extremely talented individual. He went from zero knowledge to being the knowledge specialist at our company. I highly recommend Eli for his strong work ethic, honesty, and affable nature.”
Tools and environments
Comfortable across product, operations, CRM, and delivery systems
The tool should support the process, not become the process. I adapt the operating model to the company’s actual needs.
Jira
Asana
Monday.com
Slack
Salesforce
HubSpot
NetSuite
Odoo
QuickBooks
APIs
AWS
SQL
Dashboards
SOPs
Customer Success
Agile Delivery
Frequently asked questions
Before we work together
Can you work across product and operations?
Yes. My strongest SaaS engagements have required coordination between product work, internal operations, client commitments, campaigns, reporting, and customer-facing teams.
Can you help when the founder is managing everything?
Yes. I can take over the delivery layer, create visibility, establish ownership, and reduce the amount of project coordination that depends directly on the founder.
Do you manage client implementations?
Yes. I can manage kickoff, requirements, internal handoffs, configuration dependencies, stakeholder updates, risk, acceptance, and launch readiness.
Can you improve an existing project-management system?
Yes. I can audit the current workflow, remove unnecessary complexity, clarify task standards, rebuild dashboards, improve reporting, and create a more usable operating cadence.
Can we hire you through Upwork?
Yes. Upwork is the preferred contracting route. My profile is Top Rated Plus with a 100% Job Success Score.
Create stronger operating leverage
Your SaaS team should not need more chaos to create more growth
Share the current delivery problem, the teams involved, and what needs to improve. I’ll help create the structure required to move the work forward.
Message sent
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