Workflow Design
Map how work actually moves across teams, remove operational friction, clarify handoffs, and establish clear ownership at every stage.
Independent operations project management
Independent Operations Project Manager for Scalable Execution
I help growing companies replace scattered follow-up, unclear ownership,
manual work, and inconsistent reporting with practical workflows, SOPs,
accountable execution, and scalable operational systems.
For SaaS companies specifically, I also provide
SaaS project management
across product delivery, customer operations, reporting, and cross-functional execution.
255%
Increase in qualified leads
40%
Improvement in delivery timelines
3 Brands
Operational frameworks built
Top Rated Plus
Upwork status
What I build and manage
Operational systems that make execution easier
The goal is not more process. It is clearer ownership, fewer dropped responsibilities, faster decisions, stronger operational visibility, and scalable workflows that reduce dependence on manual coordination.
Operational Reporting
Build dashboards, KPI views, status reporting, and decision-ready summaries that give leadership clear visibility into operational performance.
Process Improvement
Identify bottlenecks and recurring failure points, simplify execution, reduce manual effort, and create more reliable operating processes.
Project & Task Systems
Design and configure Asana, Monday.com, Jira, and related systems around real workflows, ownership, priorities, dependencies, and reporting needs.
Cross-Functional Coordination
Align operations, product, sales, marketing, client-facing teams, and leadership around shared priorities, dependencies, and business outcomes.
Escalation & Risk Management
Surface operational risks early, establish escalation paths, clarify ownership, and drive blocked or high-impact issues toward resolution.
Recurring Operating Cadence
Establish practical meeting rhythms, reviews, reporting cycles, accountability, and follow-through that keep execution moving consistently.
Selected operational results
Better systems, stronger outcomes
255%
AI SaaS operations
Increase in Qualified Leads
Redesigned operational workflows, KPI tracking, reporting, and team coordination for an AI outreach platform, contributing to a 255% increase in qualified leads.
- New KPI and performance-tracking systems
- Clearer ownership across campaigns and recurring workflows
- Stronger cross-functional visibility and accountability
40%
Agency operations
Improvement in Delivery Timelines
Implemented a structured Asana operating system that standardized workflows, clarified ownership, improved client visibility, and contributed to a 40% improvement in project delivery timelines.
- Standardized project intake and execution workflows
- Clearer ownership across projects and deliverables
- Improved delivery predictability and leadership visibility
3x
Multi-brand operations
Operational Frameworks Built Across Three Brands
Coordinated business setup, website launches, designers, documentation, priorities, and changing requirements across three related business initiatives.
- Two websites launched
- SOPs and operational trackers built
- Design and workflow bottlenecks actively managed
Operational improvement process
From messy reality to a maintainable operating model
Observe the Real Workflow
Understand how work actually moves across people, tools, and teams, rather than relying only on how the documented process is supposed to work.
Find Friction and Risk
Identify delays, duplicated effort, weak handoffs, unclear ownership, recurring exceptions, and operational risks that slow execution.
Design the Operating System
Create practical workflows, roles, templates, tools, controls, documentation, and reporting cadences that support consistent execution.
Implement with the Team
Introduce the new process, train contributors, gather feedback, resolve adoption issues, and refine what does not work in practice.
Measure Adoption and Outcomes
Track whether the operating system is being used and whether it improves speed, quality, accountability, visibility, and operational performance.
Document and Hand Over
Leave the organization with maintainable processes, documentation, and ownership so the system can continue without permanent consultant dependence.
Client feedback
Trusted to bring order to complex operations
“His documentation and organization, including SOPs and trackers, were impeccable. If you need a PM who can handle complexity with grace, prioritize effectively, and communicate clearly, I recommend him.”
“His impeccable organizational skills were evident in the seamless management of our campaign schedule. The campaigns rolled out like clockwork and potential hurdles were proactively addressed.”
“I’ve seen Eli manage a newly activated team and provide a holistic, timely report that tremendously helped improve operational efficiency and achieve set goals much faster.”
Tools and operating systems
Practical systems for real teams
I use tools to create visibility and discipline, not administrative burden.
Asana
Monday.com
Jira
Slack
Salesforce
HubSpot
NetSuite
Odoo
QuickBooks
SOPs
Dashboards
KPI Reporting
Workflow Automation
Process Mapping
Risk Logs
Decision Logs
Frequently asked questions
Before we work together
Can you improve a process that already exists?
Yes. I can audit the current workflow, identify bottlenecks, clarify ownership, and redesign the process without forcing the organization to rebuild everything from scratch.
Can you create SOPs and operational documentation?
Yes. I create practical SOPs, checklists, templates, trackers, and operating guides designed around how the team actually works.
Can you manage cross-functional operations?
Yes. I can coordinate leadership, operations, sales, marketing, technical teams, client-facing teams, and external partners around shared priorities and outcomes.
Can you implement project management and reporting systems?
Yes. I can structure and improve Asana, Monday.com, Jira, dashboards, reporting, task standards, ownership models, and recurring operating cadences.
Can you reduce manual operational work?
Yes. I identify repetitive workflows, unnecessary handoffs, and recurring follow-up that can be simplified, standardized, or automated.
Can we hire you through Upwork?
Yes. Upwork is the preferred contracting route. My profile is Top Rated Plus with a 100% Job Success Score.
Build operations that scale
Your team should not need heroics to complete routine work
Share the process, the current bottleneck, and the teams involved. I’ll help turn it into a clearer and more reliable operating system.
Available for 1099 contract and Upwork engagements only — not eligible for W-2 employment in the U.S.
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