Kickoff & Alignment
Objectives, scope, stakeholders, responsibilities, timeline, communication, and success criteria.
Freelance implementation project management
Move clients from signed contract to successful adoption
I manage SaaS and software implementations from kickoff through requirements, configuration, integrations, testing, launch, acceptance, and handoff to ongoing ownership.
30+
External systems coordinated
85%
Manual-entry reduction
100%
Upwork Job Success
Top Rated Plus
Upwork status
What I manage
The complete implementation delivery layer
Successful implementations require more than a checklist. They require clear ownership, disciplined communication, realistic sequencing, and control over dependencies.
Requirements Management
Discovery, documentation, assumptions, acceptance criteria, gaps, and decision tracking.
Integration Coordination
Technical dependencies, vendors, APIs, external systems, test data, access, and escalation.
Configuration & Setup
Task sequencing, ownership, validation, documentation, and client-side prerequisites.
UAT & Issue Triage
Test planning, defect tracking, prioritization, ownership, retesting, and acceptance evidence.
Launch Readiness
Go-live criteria, checklists, communications, support plans, rollback considerations, and sign-off.
Training & Adoption
Training coordination, documentation, role readiness, knowledge transfer, and usage support.
Handoff & Closure
Acceptance, ownership transfer, open-item documentation, lessons learned, and ongoing support handoff.
Implementation lifecycle
A controlled path from kickoff to adoption
Initiate
Confirm scope, outcomes, stakeholders, communication cadence, governance, and project assumptions.
Discover
Document workflows, technical requirements, integrations, dependencies, risks, and customer responsibilities.
Configure & Integrate
Coordinate setup work, data, environments, access, technical handoffs, external vendors, and validation.
Test & Resolve
Run UAT, manage defects, clarify priorities, retest fixes, and maintain transparent readiness status.
Launch
Confirm sign-off, execute the go-live checklist, coordinate communication, and manage launch-day issues.
Stabilize & Handoff
Close priority issues, transfer ownership, document open items, and ensure the client can operate successfully.
Relevant implementation experience
Complex delivery across technical and operational systems
30+
Healthcare systems
Payer and clearinghouse coordination
Managed operational dependencies across more than 30 payer systems, including enrollments, data flows, issue escalation, and external follow-through.
Read the Healthcare EDI Case Study2
Digital launches
Websites launched across a multi-brand engagement
Coordinated stakeholders, designers, requirements, revisions, documentation, and delivery across multiple related business initiatives.
40%
Delivery systems
Improvement in project timelines
Built an Asana operating system that standardized workflows, clarified ownership, and improved delivery predictability.
Implementation control
What I keep visible throughout delivery
Scope
What is included, excluded, assumed, changed, and awaiting decision.
Ownership
Who is responsible for each deliverable, dependency, approval, and next action.
Readiness
Whether requirements, access, configuration, testing, training, and sign-off are genuinely complete.
Risk
What may affect timeline, quality, adoption, client confidence, or commercial outcome.
Decisions
What needs resolution, who decides, the impact of delay, and the agreed outcome.
Communication
What each stakeholder needs to know now, not after the project is already off track.
Client feedback
Trusted to manage technical and client-facing delivery
“Eli worked with us setting up operations around coordinating onboardings, client success, and technical EDI interfaces. He was always prompt, reliable, and willing to jump in wherever needed.”
“He successfully launched two websites from scratch, built operational frameworks for three brands, and managed a team of designers to resolve bottlenecks.”
“His structured approach and clear communication ensured smooth execution and on-time delivery. A reliable and professional project manager.”
Frequently asked questions
Before we work together
Can you take over an implementation already in progress?
Yes. I can assess the current state, rebuild the plan, clarify ownership, identify risks, restore stakeholder communication, and stabilize the delivery process.
Can you manage both the client and internal teams?
Yes. I can serve as the coordination layer between clients, executives, developers, operations, customer success, vendors, and other delivery stakeholders.
Do you manage integrations and technical dependencies?
Yes. I coordinate the work, ownership, requirements, access, evidence, communication, and escalation around integrations and external systems.
Can you manage UAT and launch readiness?
Yes. I can structure testing, issue triage, acceptance criteria, readiness reporting, launch checklists, and sign-off.
Can we hire you through Upwork?
Yes. Upwork is the preferred contracting route. My profile is Top Rated Plus with a 100% Job Success Score.
Deliver a stronger implementation
Give the client one clear owner for the path to launch
Share the implementation scope, current delivery state, stakeholders, and target launch. I’ll help create the structure required to move it forward.
Message sent
Thank you. I’ll respond as soon as possible.